When managers take an active interest in the careers of their staff members and empower them with new responsibilities, employees feel more valued, engaged and committed. By listening attentively with the goal of learning and understanding, good leaders not only acquire new ideas and methods, but also uncover the interests, motivations and concerns of their team members and other stakeholders-and can therefore provide more appropriate and targeted responses.ģ) Engagement. Good communication also means navigating organizational levels and understanding how to tailor a message so that it resonates with difference audiences, whether that means executives, peers, general staff, new hires, business partners or customers.Ģ) Openmindedness. This means delegating responsibilities and holding people accountable in a way that is consistent and constructive. A good leader states expectations clearly. Is the team productive? Are people engaged? Are decisions sound? Is the company moving in the right direction?ĭecades of personality data show that the candidates who possess the following attributes are more likely to succeed in any type of leadership role:ġ) Effective communication skills. In customer service, there’s call volume, percentage of cases resolved and customer survey results.īut in management, it’s not always easy to connect A to B. In sales, you can look at revenue generation, closing ratio and client retention. Performance is easier to measure in certain types of jobs. The owner of a three-person insurance agency is a leader.Īnd no two leadership roles are the same. The construction manager at a build site is a leader. The CEO of a globally recognized corporation is a leader.
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